Legal
Privacy policy
Last updated September 17, 2026
1. What we collect
Account data (name, email, password hash), ticket submissions (event, seats, asking price), any proof-of-purchase files already on file, offers, transfer records, payment status, and messages you send through Contact. We also collect technical site-usage information: IP address, browser and device type, operating system, referral source, pages viewed, and timestamps. If you are signed in, that activity may be linked to your account. We do not use invasive browser fingerprinting. Sensitive query strings (such as email-verification tokens) are stripped and are not stored.
2. Why we collect it
To review inventory, send offers, complete ticket transfers, pay sellers, prevent fraud, keep the service secure, understand how the site is used, and improve the desk. Visitor IP logs are available only to authorized staff on the internal analytics desk and are not shown on public pages. We do not sell seller personal data.
3. Access control
Sellers can only see their own submissions. Admin tools are limited to users with the admin role. File uploads are stored privately and are not listed on public event pages.
4. Retention
We keep submission and payment records as required for tax, dispute, and fraud review. Technical visitor logs (including IP address) are retained for 30 to 90 days, then deleted. You may request deletion of an account that has no open offer or unpaid transfer.
5. Processors
Hosting, database, authentication, and file storage providers process data on our behalf. Payment processors will be added before the first live payout and named here.
6. Contact
Privacy requests: desk@tix2cash.com.